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FAQs

When will my order ship?

Most orders ship the same or next business day. Due to high volume, it is best to allow extra time during the Christmas season. You will be emailed a tracking number when your order ships. You can also track your order by logging into your account. More shipping information is available on our Shipping & Returns Page.

What is your Return Policy?

A Child's Dream stands by their products and guarantees your satisfaction. Please read about our Return Policy on our Shipping & Returns Page. Some materials are subject to a restocking fee.

Are there exclusions to your Free and Flat Rate Shipping?

Orders containing Eco Wool, large amounts of other fiber or foam felting pads can incur dimensional weight shipping surcharges due to the bulky nature of these items. Extra shipping fees could apply.

A Child's Dream will cover up to 10% of the total merchandise value of your order. You will be contacted by email if additional funds are needed after factoring in the 10% shipping credit and shipping already paid. Please contact us if you have questions.

Flat Rate and Free Shipping do not apply to invoiced purchase orders. 

Do you take orders by phone?

The best way to ensure quick delivery of your order is to place it online. The orders go directly into our system allowing for faster order processing and packing. If you are new to online shopping, you can scroll down this page for basic instructions.

If online ordering is not an option for you, please rest assured we are equipped to safely and securely receive your order and credit card information over the phone. Please have your order list prepared in advance.

Will I be charged sales tax?

Orders shipped to Idaho are subject to Idaho sales tax.

What payment methods do you accept?

We accept Visa, MasterCard and Discover through our state of the art secure online order processor. We also accept payment through PayPal. If you prefer to pay with American Express or a card not listed, please select PayPal as your payment method and you will be able to use any card they accept.

We strongly recommend you not use a debit card when shopping online.

Do I need an account to place an order?

Creating an account is not required to place an order, you can checkout out as a guest if you wish. However, having an account does give you access to the following features:

  • Order Status
  • Return Requests
  • Address Book
  • Recently Viewed Items
  • Issuance of Store Credit
  • Submission of Product Reviews

How do I order online?

Adding items to your shopping cart can be done two ways. You can click the "Add to Cart" text on category pages for quick ordering or use the order button on the product pages.

Ordering a product that comes in different colors, sizes or styles? Click or tap through to the product page then open (by clicking or tapping) the drop down window(s) to view your options and make your selection. If there is a difference in price you will see it change on the product page.

Please review your order and information carefully to make sure it is correct then click or tap the Submit button. An order confirmation with an order number will be emailed to you immediately. Please, review this confirmation for accuracy as well and phone or reply to us right away with any corrections. 

If you have any difficulties, please phone or email. We are more than happy to help. Please note, phone orders are not automated and may take an additional day to process.

May I  add on to my order once it is submitted?

As a courtesy and when possible we can combine one online order with an existing online order upon request. Two orders are the maximum we can combine. Please note, we cannot add on to RUSH orders.

For our shipping elves to get your request both orders must be placed online, within a short time span, and you must leave a note on the second order requesting the two be combined. If your first order has not shipped, they will do their best to accommodate you but this is not guaranteed as they are amazingly fast and efficient.

If we were able to honor your request, you will be refunded for excess shipping paid however we cannot retroactively apply free shipping.

Combining orders will cause both orders to be delayed.

What is your "backorder policy"?

We do our best to keep our website accurate. In the event part of your order is not available we will contact you via email or phone so you can either cancel the item or select another. We do not split ship orders.

Why was my credit card declined?

If you have double checked your numbers and the card's expiration date and are still having problems maybe one of the solutions below will help.

Entering your zip code plus the 4 extra numbers? Be sure to remove the hyphen or dash.

Your card was declined and you know you have funds available? Please, contact your bank as they may have placed a temporary "hold" on your card. For your protection banks have sophisticated fraud detection methods that sometimes prevent legitimate use of credit cards.

Problems with PayPal? Please contact their helpful customer service department.

If these solutions did not help or you prefer to pay over the phone, please give us a call at (800) 359-2906.

Can I make a Wish List?

Software limitations have required we turn this feature off. A Child's Dream apologizes for any inconvenience.

Do you gift wrap?

Gift Wrapping options are available on the items where it is noted near the Add To Cart button on the product's page. You can add this service for $4.50 per item and preview your wrapping paper options in the View Cart window prior to checkout. If you'd like us to wrap small items together for one Gift Wrapping charge we ask that you phone or email before submitting your order to see if this is possible.

Our gift wraps are made from recycled paper and the package is tied with a matching wool felt ribbon.

You are welcome to add a gift message for the recipient in the Comment box at the end of checkout, whether or not you choose to Gift Wrap.

How do I purchase or redeem a Gift Certificate?

Gift Certificate information is available here.

Do you accept purchase orders?

Yes, we accept purchase orders from schools and other institutions. Orders must be signed, numbered and dated. Please fax to 1-208-255-2656 or email to ship@achildsdream.com. We will contact you if we have any questions. Please, contact us if you need a completed W-9 form for your files.

Invoiced purchases order do not qualify for free shipping or the shipping fees shown on our website. You are charged actual shipping and handling, with a minimum charge of $7.95.

For your convenience and to ensure accuracy and availability of products, families homeschooling under state charters now have the option to generate an online pre-order to assist their Education Specialist in ordering. Please read more about that here.

Product questions?

Detailed information about all of our products is provided on our website. If you do not see the answer to your question after reading the product description, please email or call and we will do our best to help and if we do not know the answer we will ask someone who does.

 Do you wholesale?

We are not a wholesaler. Some items, however, are available at a discount when purchased in bulk and are so noted on the product's page. More information can be found here.

 

Still have questions? Please give us a call or email. We are happy to help!

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