Are you shipping during the COVID-19 Pandemic?
Yes, we are shipping to the USA and Canada. Please allow up to 5 days additional time to receive an order. Sorry, we are unable to ship internationally during this time.
A Child's Dream is a family-owned and operated business. We want you to know we are taking the pandemic seriously by staying informed and diligently following the latest CDC guidelines to keep our customers, our community and ourselves safe. Our on-site staff is made up of two and sometimes three members of our household. Rest assured we are taking great care in filling your orders and maintaining a clean and safe work environment. We are closed to the public and orders are being processed and shipped daily or are available for local curbside pick-up.
When will my order ship?
Under normal circumstances, most orders ship the same or next business day. Due to high volume, it is best to allow extra time during November and December. You will be emailed a tracking number when your order ships. You can also track your order by logging into your account. Special shipping announcements and complete shipping information is available on our Shipping & Returns Page.
Do you have a catalog?
We no longer publish a catalog.
What is your Return Policy?
A Child's Dream stands by their products and guarantees your satisfaction. Please read about our Return Policy on our Shipping & Returns Page. Some materials are subject to a restocking fee.
Are there exclusions to your Free and Standard Rate Shipping?
Orders containing Eco Wool, large amounts of other fiber or foam felting pads can incur dimensional weight shipping surcharges due to the bulky nature of these items. Extra shipping fees could apply.
A Child's Dream will cover up to 10% of the total merchandise value of your order on orders qualifying for Free Shipping. You will be contacted by email if additional funds are needed after factoring in this 10% shipping credit and shipping already paid. Please contact us if you have questions.
Standard Rates and Free Shipping do not apply to invoiced purchase orders.
Do you take orders by phone?
The best way to ensure quick delivery of your order is to place it online. The orders go directly into our system allowing for faster order processing and packing. If you are new to online shopping, you can scroll down this page for basic instructions.
If online ordering is not an option for you, please rest assured we are equipped to safely and securely receive your order and credit card information over the phone. Please have your order list prepared in advance.
Will I be charged sales tax?
Orders shipped to Idaho are subject to Idaho sales tax.
What payment methods do you accept?
We accept all major credit cards, PayPal and Google Pay through our state of the art secure online order processor.
We strongly recommend you not use a debit card when shopping online.
Do I need an account to place an order?
Creating an account is not required to place an order, you can checkout out as a guest if you wish. However, having an account does give you access to the following features:
- Order Status
- Order History
- Wish Lists
- Return Requests
- Address Book
- Recently Viewed Items
- Issuance of Store Credit
- Submission of Product Reviews
How do I order online?
Adding items to your shopping cart can be done two ways. You can click the "Add to Cart" text on category pages for quick ordering or use the order button on the product pages.
Ordering a product that comes in different colors, sizes or styles? Click or tap through to the product page then open (by clicking or tapping) the drop down window(s) to view your options and make your selection. If there is a difference in price you will see it change on the product page.
Please review your order and information carefully to make sure it is correct then click or tap the Submit button. An order confirmation with an order number will be emailed to you immediately. Please, review this confirmation for accuracy as well and phone or reply to us right away with any corrections.
If you have any difficulties, please phone or email. We are more than happy to help. Please note, phone orders are not automated and may take an additional day to process.
How do I edit quantities or remove items in my cart on a mobile device?
As on some other websites, when your device is held/viewed horizontally all the fields in the cart are visible and you can change quantities in the quantity box or click the "x" to the right to remove an item. Please, contact us if you need help.
Can I change my order once it has been submitted?
We work hard to get your orders processed as quickly as possible. Please, review your order carefully and make sure your billing and shipping addresses are correct. Once your order has been submitted it cannot be changed.
If you need to add on to your order, please place a new order for the items you forgot.
Do multiple orders to the same address ship together?
Multiple orders to the same address ship separately.
Can I cancel my order or refuse it upon delivery?
We work hard to get your orders processed as quickly as possible. If you need to cancel your order, please contact us as soon as possible after submitting it.
If your order has already shipped, you can refuse it upon delivery. When we receive your returned order you will be refunded less shipping charges for both delivery and return. If you order qualified for Free Shipping you will be charged for the actual shipping cost.
Can I apply a coupon code to a previous order or after my order has been submitted?
Coupons codes are only good on items purchased after the start date of the coupon and before the code expires. The coupon code must be entered during the payment process and before your order has been placed. Using a code is a two-step process. The code is entered in the window and then it must be applied, which means you must click or tap to refresh the checkout form. After which you will see the discount reflected in your revised total.
To avoid missing out on discounts, before placing/finalizing your order please, review it carefully and do not finalize it if an expected discount isn't showing up. If you are having trouble applying a code, please reach out to us prior to finalizing your order so we can help troubleshoot. Codes and discounts cannot be applied to an order once it has been paid for.
What is your "backorder policy"?
We do our best to keep our website accurate. In the event part of your order is not available we will contact you via email or phone so you can either cancel the item or select another. We do not split ship orders.
Why was my credit card declined?
If you have double checked your numbers and the card's expiration date and are still having problems maybe one of the solutions below will help.
Entering your zip code plus the 4 extra numbers? Be sure to remove the hyphen or dash.
Your card was declined and you know you have funds available? Please, contact your bank as they may have placed a temporary "hold" on your card. For your protection banks have sophisticated fraud detection methods that sometimes prevent legitimate use of credit cards.
Problems with PayPal? Please contact their helpful customer service department.
If these solutions did not help or you prefer to pay over the phone, please give us a call at (800) 359-2906.
Can I make a Wish List?
Yes! However, be aware that your list will not record product options or variables such as the size, color or style.
Are there prices on your Packing Slips?
We include a Packing Slip with no pricing in every order. If you need a receipt with pricing, please refer to your emailed confirmation.
Do you gift wrap or can I add a gift message?
Choose the gift wrap option to add a gift message. Your message will display on the packing slip exactly as you have entered it. We do not offer gift wrapping. Our Packing Slips do not show pricing.
How do I purchase or redeem a Gift Certificate?
Gift Certificate information is available here.
Do you accept purchase orders?
In most cases, purchase orders from schools and other institutions are accepted. Acceptance is subject to approval. Orders must be signed, numbered and dated. Fax to 1-208-255-2656 or email to email@example.com. We will contact you with any questions. Please, contact us if you need a completed W-9 form for your files.
Please note, a $4.00 handling fee is assessed on orders missing skus (item numbers). To display the sku for a product with options, click on your selection and the sku will be updated below the item name.
Invoiced purchase orders do not qualify for free shipping or other promotional discounts. See the Shipping page for more information.
Who owns your company?
We are a family-owned company. Our owners are Robert and Deborah Staggs. Robert is a woodworker and Deborah a fiber artist. Both have experience homeschooling their children using a Waldorf-inspired curriculum as well as participating in the founding of the Sandpoint Waldorf School where both served for many years in a variety of ways. Robert and Deborah have owned and operated A Child's Dream since 1999.
Detailed information about all of our products is provided on our website. If you do not see the answer to your question after reading the product description, please email or call and we will do our best to help and if we do not know the answer we will ask someone who does.
Do you wholesale?
We are not a wholesaler. Some items, however, are available at a discount when purchased in bulk and are so noted on the product's page. More information can be found here.
Order tracking says package was delivered, but I cannot find it. What should I do?
Please, be aware that our responsibility ends once a package is picked up by a carrier and our carriers' responsibility ends once the package has been scanned delivered. A Child's Dream is not responsible for damaged, lost or stolen packages.
When tracking information says your package was delivered but you cannot find it, the first thing we suggest is to look thoroughly. Check the garage, porch, bushes and fences. Speak with each household member, your neighbors and building manager, if you have one.
If your package does not turn up, check your order to see if Route Package Protection was included and file a Route claim.
How can I protect my package once it leaves A Child's Dream?
Enabling Route Package Protection for your order at checkout means that your order is protected against being lost, damaged, or stolen. This is the best way to protect yourself against theft and porch piracy. In the unfortunate instance that you experience one of these inconveniences, you can report an issue with Route with a click and they will work with you to make sure you get the resolution you prefer. By deselecting package protection, A Child's Dream is not liable for damaged, lost, or stolen items.
Route Package Protection insurance is non-refundable. Learn more at Route.
Still have questions? Please give us a call or email. We are happy to help! Contact us >