FAQs

Can I change my order once it has been submitted?

We work hard to get your order processed as quickly as possible. Once placed, an order is immediately sent to our shipping department and cannot be cancelled, added on to or edited in anyway (applying a coupon, changing an item, etc.)  

Please, double check your address before submitting your order. While we do our best to make sure the shipping address is correct, it is not guaranteed that errors will be caught.

What is your fee for Signature Required delivery?

Our Standard Shipping does not include the UPS Signature Required service. Our fee for processing and adding Signature Required to your package is $12 and is available upon request. We will send a PayPal invoice for $12 and once paid your order will ship.

What is your Return Policy?

Your satisfaction is guaranteed with our 30 Day Return Policy! Please, read about our Return Policy on our Shipping & Returns Page. Some materials are subject to a restocking fee.

When will my order ship?

Under normal circumstances, most orders ship the same or next business day. Due to high volume, it is best to allow extra time during November and December. You will be emailed a tracking number when your order ships. You can also track your order by logging into your account. Special shipping announcements and complete shipping information is available on our Shipping & Returns Page.

Do you have a catalog?

We no longer publish a catalog.

Are there exclusions to your Free and Standard Rate Shipping?

Standard Rates and Free Shipping do not apply to invoiced purchase orders. 

Do you take orders by phone?

The best way to ensure quick delivery of your order is to place it online. The orders go directly into our system allowing for faster order processing and packing. If you are new to online shopping, you can scroll down this page for basic instructions.

If online ordering is not an option for you, please rest assured we are equipped to safely and securely receive your order and credit card information over the phone. Please, have your order list prepared in advance.

Will I be charged sales tax?

Orders shipped to Idaho are subject to Idaho sales tax.

What payment methods do you accept?

We accept all major credit cards, PayPal and Google Pay through our state of the art secure online order processor. 

We strongly recommend you not use a debit card when shopping online.

Do I need an account to place an order?

Creating an account is not required to place an order, you can checkout out as a guest if you wish. However, having an account does give you access to the following features:

  • Order Status
  • Order History
  • Wish Lists
  • Return Requests
  • Address Book
  • Recently Viewed Items
  • Issuance of Store Credit
  • Submission of Product Reviews

How do I order online?

Adding items to your shopping cart can be done two ways. You can click the "Add to Cart" text on category pages for quick ordering or use the order button on the product pages.

Ordering a product that comes in different colors, sizes or styles? Click or tap through to the product page then open (by clicking or tapping) the drop down window(s) to view your options and make your selection. If there is a difference in price you will see it change on the product page.

Please review your order and information carefully to make sure it is correct then click or tap the Submit button. An order confirmation with an order number will be emailed to you immediately. Please, review this confirmation for accuracy as well and phone or reply to us right away with any corrections. 

If you have any difficulties, please phone or email. We are more than happy to help. Please note, phone orders are not automated and may take an additional day to process.

How do I edit quantities or remove items in my cart on a mobile device?

As on some other websites, when your device is held/viewed horizontally all the fields in the cart are visible and you can change quantities in the quantity box or click the "x" to the right to remove an item. Please, contact us if you need help.

Do multiple orders to the same address ship together?

Multiple orders to the same address ship separately.

Can I cancel my order or refuse it upon delivery?

We work hard to get your orders processed as quickly as possible. Once submitted, an order cannot be cancelled or changed in any way.

If your order has already shipped, you can refuse it upon delivery. When we receive your returned order you will be refunded less shipping charges for both delivery and return. If you order qualified for Free Shipping you will be charged for the actual shipping cost plus a small handling fee.

Can I apply a coupon code to a previous order or after my order has been submitted?

Coupons codes are only good on items purchased after the start date of the coupon and before the code expires. The coupon code must be entered during the payment process and before your order has been placed. Using a code is a two-step process. The code is entered in the window and then it must be applied, which means you must click or tap to refresh the checkout form. After which you will see the discount reflected in your revised total. 

To avoid missing out on discounts, before placing/finalizing your order please, review it carefully and do not finalize it if an expected discount isn't showing up. If you are having trouble applying a code, please reach out to us prior to finalizing your order so we can help troubleshoot. Codes and discounts cannot be applied to an order once it has been paid for.

Can I make a Wish List?

Yes! However, be aware that your list will not record product options or variables such as the size, color or style.

Are there prices on your Packing Slips?

We include a Packing Slip with no pricing in every order. If you need a receipt with pricing, please refer to your emailed confirmation.

Do you gift wrap or can I add a gift message?

Choose the gift wrap option to add a gift message. Your message will display on the packing slip exactly as you have entered it. We do not offer gift wrapping. Our Packing Slips do not show pricing.

How do I purchase or redeem a Gift Certificate?

Gift Certificate information is available here.

Do you accept purchase orders?

In most cases, purchase orders from schools and other institutions are accepted. Acceptance is subject to approval. Orders must be signed, numbered and dated. Fax to 1-208-255-2656 or email to ship@achildsdream.com. We will contact you with any questions. Please, contact us if you need a completed W-9 form for your files.

Please note, a $4.00 handling fee is assessed on orders missing skus (item numbers). To display the sku for a product with options, click on your selection and the sku will be updated below the item name.

Invoiced purchase orders do not qualify for free shipping or other promotional discounts. See the Shipping page for more information. 

Who owns your company?

We are a family-owned company. Our owners are Robert and Deborah Staggs. Robert is a woodworker and Deborah a fiber artist. Both have experience homeschooling their children using a Waldorf-inspired curriculum as well as participating in the founding of the Sandpoint Waldorf School where both served for many years in a variety of ways. Robert and Deborah have owned and operated A Child's Dream since 1999.

Product questions?

Detailed information about all of our products is provided on our website. If you do not see the answer to your question after reading the product description, please email or call and we will do our best to help and if we do not know the answer we will ask someone who does.

 Do you wholesale?

We are not a wholesaler. Some items, however, are available at a discount when purchased in bulk and are so noted on the product's page. More information can be found here.

Order tracking says package was delivered, but I cannot find it. What should I do?

When tracking information says your package was delivered but you cannot find it, the first thing we suggest is to look thoroughly. You can check around the entrances of your residence for the package, back porches, bushes, garages, grills, or other places that might protect your package from theft or weather. Note that drivers may also use plastic bags to protect your package from the weather. Speak with each household member, your neighbors and building manager, if you have one.

Please, be aware that our responsibility ends once a package is picked up by a carrier and our carriers' responsibility ends once the package has been scanned delivered. A Child's Dream is not responsible for damaged, lost or stolen packages.

USPS DELIVERY 

Check with your carrier as to where your package was left. If that's not possible, call or visit your local post office with the tracking number and ask to speak with the Postmaster or Supervisor. That person will check with the carrier and determine where the package might have been left. Search Google for the local phone number for your post office. Calling the 800 number for USPS is not as effective and not recommended.

It is best to contact your postmaster as soon as you are aware of a delivery issue. The carrier may have a harder time recalling the delivery the longer you wait.

A claim can be submitted after 15 days of shipment.

UPS DELIVERY

If your driver completed the delivery, then the package's tracking status or a delivery notice (a UPS InfoNotice®) should indicate where your driver left the package. Shipments can be left in a safe place at the driver's discretion. 

If the tracking status indicates your driver completed delivery and obtained a signature, the package might have been signed for by a neighbor or another resident at your location. If the driver delivered your shipment to an alternate location, you should have received a UPS InfoNotice® that indicates where the shipment was left (for example, a neighbor's house or leasing office).

If possible, reach out directly to your driver to find out where it was left. Still can't locate the package? Please, contact A Child's Dream with your order number, to initiate a trace process with UPS. We will then follow up with you on the progress of your shipment.

 Why was my credit card declined?

Sophisticated fraud detection tools can sometimes result in the denial of a legitimate use of a credit card.

Here are some examples - If the billing address associated with your card does not match your payment method account's address, the payment will fail. If any of the card numbers are entered incorrectly, payment will fail. Multiple failed payment attempts will cause your card to be blocked for use on our site for 24 - 48 hours. If this occurs, you will not be able to use that card for payment until it is automatically unblocked. Sometimes when the geographic distance between your billing address and the location you are attempting to make a payment from is too great, the card will be declined.

Please, contact your bank for further clarification as to why you were unable to use your card.

 

Still have questions? Please give us a call or email. We are happy to help! Contact us >