When will my order ship?
Most orders ship the same or next business day. Due to high volume, it is best to allow extra time during the Christmas season. You will be emailed a tracking number when your order ships. You can also track your order by logging into your account. More shipping information is available on our Shipping & Returns Page.
What is your Return Policy?
A Child's Dream stands by their products and guarantees your satisfaction. Please read about our Return Policy on our Shipping & Returns Page. Some materials are subject to a restocking fee.
Are there exclusions to your Free and Standard Rate Shipping?
Orders containing Eco Wool, large amounts of other fiber or foam felting pads can incur dimensional weight shipping surcharges due to the bulky nature of these items. Extra shipping fees could apply.
A Child's Dream will cover up to 10% of the total merchandise value of your order on orders qualifying for Free Shipping. You will be contacted by email if additional funds are needed after factoring in this 10% shipping credit and shipping already paid. Please contact us if you have questions.
Standard Rates and Free Shipping do not apply to invoiced purchase orders.
Do you take orders by phone?
The best way to ensure quick delivery of your order is to place it online. The orders go directly into our system allowing for faster order processing and packing. If you are new to online shopping, you can scroll down this page for basic instructions.
If online ordering is not an option for you, please rest assured we are equipped to safely and securely receive your order and credit card information over the phone. Please have your order list prepared in advance.
Will I be charged sales tax?
Orders shipped to Idaho are subject to Idaho sales tax.
What payment methods do you accept?
We accept Visa, MasterCard and Discover through our state of the art secure online order processor. We also accept payment through PayPal. If you prefer to pay with American Express or a card not listed, please select PayPal as your payment method and you will be able to use any card they accept.
We strongly recommend you not use a debit card when shopping online.
Do I need an account to place an order?
Creating an account is not required to place an order, you can checkout out as a guest if you wish. However, having an account does give you access to the following features:
- Order Status
- Order History
- Return Requests
- Address Book
- Recently Viewed Items
- Issuance of Store Credit
- Submission of Product Reviews
How do I order online?
Adding items to your shopping cart can be done two ways. You can click the "Add to Cart" text on category pages for quick ordering or use the order button on the product pages.
Ordering a product that comes in different colors, sizes or styles? Click or tap through to the product page then open (by clicking or tapping) the drop down window(s) to view your options and make your selection. If there is a difference in price you will see it change on the product page.
Please review your order and information carefully to make sure it is correct then click or tap the Submit button. An order confirmation with an order number will be emailed to you immediately. Please, review this confirmation for accuracy as well and phone or reply to us right away with any corrections.
If you have any difficulties, please phone or email. We are more than happy to help. Please note, phone orders are not automated and may take an additional day to process.
Can I change or cancel my order?
In some cases this is possible. Please contact us immediately by phone, leaving a message if necessary, and if your order has not yet shipped we'll do our best to assist you with your request.
If your order has already shipped, you have the option of refusing it upon delivery. You will be refunded minus the shipping charges for both delivery and return when we receive the returned order. Unfortunately, refusing a shipment is no longer a money saving way to cancel an order.
Can I apply a promotional code to a previous order?
Promotional codes are only good on new orders and may not be applied to a previously placed order.
What is your "backorder policy"?
We do our best to keep our website accurate. In the event part of your order is not available we will contact you via email or phone so you can either cancel the item or select another. We do not split ship orders.
Why was my credit card declined?
If you have double checked your numbers and the card's expiration date and are still having problems maybe one of the solutions below will help.
Entering your zip code plus the 4 extra numbers? Be sure to remove the hyphen or dash.
Your card was declined and you know you have funds available? Please, contact your bank as they may have placed a temporary "hold" on your card. For your protection banks have sophisticated fraud detection methods that sometimes prevent legitimate use of credit cards.
Problems with PayPal? Please contact their helpful customer service department.
If these solutions did not help or you prefer to pay over the phone, please give us a call at (800) 359-2906.
Can I make a Wish List?
Software limitations have required we turn this feature off. A Child's Dream apologizes for any inconvenience.
Do you gift wrap or can I add a gift message?
A gift message for the recipient may be added in the Comment box at the end of checkout. We do not offer a gift wrap service.
How do I purchase or redeem a Gift Certificate?
Gift Certificate information is available here.
Do you accept purchase orders?
Yes, we accept purchase orders from schools and other institutions. Orders must be signed, numbered and dated. Please fax to 1-208-255-2656 or email to firstname.lastname@example.org. We will contact you if we have any questions. Please, contact us if you need a completed W-9 form for your files.
Invoiced purchase orders do not qualify for free shipping. See the Shipping page for more information.
Please note, a $2.50 handling fee is assessed on orders missing skus (item numbers). To display the sku for a product with options click on your selection and the sku will be updated below the item name.
For your convenience and to ensure accuracy and availability of products, families homeschooling under state charters now have the option to generate an online pre-order to assist their Education Specialist in ordering. Please read more about that here.
Detailed information about all of our products is provided on our website. If you do not see the answer to your question after reading the product description, please email or call and we will do our best to help and if we do not know the answer we will ask someone who does.
Do you wholesale?
We are not a wholesaler. Some items, however, are available at a discount when purchased in bulk and are so noted on the product's page. More information can be found here.
Still have questions? Please give us a call or email. We are happy to help!