SHIPPING RATES
You will be emailed tracking information when your order ships. We ship via USPS and UPS. Using a PO Box? Please, enter both your PO Box by indicating "PO Box" and complete physical address to ensure delivery.
Multiple orders to the same address ship separately.
Shipping fees are based on your order subtotal after all discounts and promotions have been applied.
ESTIMATED SHIPPING TIMES
We ship from Idaho and typically send out packages in 1-2 business days. Allow an extra day or two if we are having a sale or it's peak holiday season.
STANDARD and FREE Shipping: Ships via UPS Surepost, UPS Ground, USPS First Class, USPS Priority
RUSH: Ships same business day when ordered before Noon PT. We use UPS Ground or USPS Priority Mail
EXCLUSIONS
- Drop Shipped items. Drop ship fee will be on the products page and show up in your cart.
- Invoiced Purchase Orders do not qualify for indicated shipping rates, free shipping or promotional codes. Shipping is a minimum of $9.95 or actual shipping cost plus a handling fee. This may be more or less than what your school allocates. We cannot quote shipping in advance. A $4.00 fee is assessed on orders missing skus (item numbers). To display the sku for a product with options, click on your selection and the sku will be updated below the item name.
INTERNATIONAL
CANADA, AUSTRALIA, NEW ZEALAND, JAPAN
Delivery timeline varies, allow up to 4-6 weeks though often 2-3 weeks. Peak holiday season can take up to 6 weeks.
You are shown an estimate at checkout. Actual cost could be more. Final charge is based on weight and dimensions.
- Orders ship by Mail
- Registering on our site allows us to apply a credit in the case of excess shipping paid.
- You will be emailed an invoice for additional funds if the actual cost exceeds the estimate paid.
- We are not staffed to estimate or quote shipping in advance.
- Customer is responsible for any cross border fees, duty or taxes. We do NOT collect those costs at checkout.
- Please email if you don't see your country listed.
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FREE SANDPOINT ORDER PICKUP
For local Sandpoint, Idaho shoppers or visitors passing through we offer free Sandpoint Order Pickup.
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SHIPPING NOTES
Address Requirements
If you have a PO Box, please enter both that and your complete physical address in the shipping address section to ensure delivery. Avoid delays and surcharges, by providing a correct and complete shipping address including apartment, suite, or floor number.
Special Shipping Requests Void Insurance
Please know a special delivery request written on your package voids the insurance and if it goes missing, even if it was scanned delivered, the carrier will not refund or replace the order. You assume liability for non-delivery when you request the package be left at a specific location, asking the carrier to not ring the bell or otherwise requesting the carrier deviate from their normal course of action.
Address Correction Fee and Reships
We must pass on to you any address correction costs, reships or return shipping costs resulting from an incorrect or incomplete shipping address. Our couriers will not call you if they are unable to deliver your package. They rely on you to stay on top of any irregularities. We recommend you track your package's progress via the information contained in your shipping confirmation email.
We do not refund shipping on cancelled, refused or returned orders. Your merchandise refund may be reduced by the actual shipping costs.
Gift Orders
Please take time to verify the accuracy of the address and enter the information carefully to avoid address correction costs charged by our couriers.
Recycled Shipping Materials
Your order might come in a clean recycled box. Please, reuse or recycle materials received in your order.
RETURNS & EXCHANGES
Please call or email with any questions about our products prior to placing your order. If color is critical, sample swatches of most felt and fabric can be purchased.
What is your Return Policy?
We want you to be happy with your purchase! If for any reason you are not you may return most items within 30 days for a full refund less any promotional discounts and shipping charges (the greater of what was charged for shipping on your order or our actual shipping cost). After 30 days and up to 60 days we issue store credit.
What items are returnable?
Items in their original packaging and in new condition may be returned. We cannot accept returns or provide refunds for sale items, opened or used items, CDs, Choroi flutes, chalk, Waldorf doll making kits or merchandise that has absorbed smoke or odors of any kind.
What if something arrives damaged?
If an item arrives damaged, please contact us promptly so we can arrange for a replacement. We will pay for the return postage of damaged or defective items.
How do I exchange something?
We do not offer exchanges for a returned item. You will need to place a new order.
What items have a restocking fee?
Customized items (Waldorf dollmaking kits), felt cut from yards (Holland Wool Felt, 3mm Wool Felt), all fabric, and Inner Head Tubing are subject to a 15% restocking fee.
Shipping your return:
Returns are only accepted in original and unopened condition.
- Pack the item with care to prevent damage in shipment, cushioning the corners of books, etc.
- Include a copy of the sales receipt and a note with the reason for your return.
- Ship promptly to the address below via USPS, UPS or FedEx with tracking and insurance.
A Child's Dream, 214 Cedar St. Ste. A, Sandpoint, ID 83864
A CHILD'S DREAM IS NOT RESPONSIBLE FOR UNINSURED PACKAGES.
Hope we answered any questions you might have but if not, please call us (800) 359-2906 or contact us. We're here to help!