- Shipping & Returns
Shipping & Returns
We are away through July 25. Email is being checked daily. Shipping resumes July 26.
Free Standard Shipping in USA at $125*
- Most orders ship the same or next business day. You will receive an emailed tracking number when your order ships.
- Sometimes we are able to combine two orders upon request but cannot apply free shipping retroactively. See our FAQs.
- Invoiced purchase orders do not qualify for Free or Standard Shipping rates. Read about exclusions below.
- Bulky orders shipping by dimensional weight could cost more to ship than indicated. Read about exclusions below.
Most orders ship the same or next business day and arrive within a week however it is best to allow up to 10 business days for order processing and delivery. If you need it by a certain date please read about our RUSH Service.
USA 48 STATES (Based on merchandise total):
$5.95 for orders under $10
$7.95 for orders $10 - $34.99
$8.95 for orders $35 - $49.99
$9.95 for orders $50 - $74.99
$10.95 for orders $75 - $99.99
$11.95 for orders $100 - $124.99
FREE for orders of $125 or more! *
* Exclusions to Standard Rate and Free Shipping:
- Dimensional weight shipping surcharges could apply to orders containing large amounts of foam felting pads, more than ONE POUND of Eco Wool, Smooth and Silky Wool Stuffing or other fiber. These items can be quite bulky to ship and extra shipping fees could apply depending upon your location and the box dimensions. We will contact you if this is the case. A shipping credit of 10% of the merchandise value is calculated into the final total on orders qualifying for free shipping. Please contact us if you have questions.
- Invoiced purchase orders do not qualify for free shipping. They are charged up to 10% of the order total or a minimum of $10.95. Please note, an additional $2.50 is assessed on orders missing skus (item numbers). To display the sku for a product with options click on your selection and the sku will be updated below the item name. Also important to note, invoiced purchase orders do not qualify for discount codes. Even though they show up in your shopping cart they will be removed when we process your order in our office. You can, however, take advantage of product sale pricing, limited to stock on hand.
RUSH SERVICE BY REQUEST
USA 48 STATES
Need it quickly or by a certain date?
- If you have a date you need your order by please tell us in the Comments box of your cart.
- The additional shipping cost can range from $16.95 - $70. Your final cost is based on weight and dimensions which means orders containing wool batting or lots of felting fiber will cost more to ship than smaller, less bulky items.
- Check your email for a PayPal money request for the additional funds which you can pay even if you don't have a PayPal account.
- We will not ship your order without payment. Please stay on top of checking your email or your order will be delayed.
Two Day and Overnight shipping is not available.
OUTSIDE CONTINENTAL USA (Cost is estimated at checkout and solely based on merchandise total):
We are not staffed to quote shipping in advance. Click here for the USPS shipping calculator. You will need to estimate the weight of your merchandise and include 8-16 oz for the box to get a rough idea of the cost to ship your package.
Alaska, Hawaii, Puerto Rico, Guam, Virgin Islands, APO/FPO/DPO (5-10 business days)
- Orders ship by First Class or Priority Mail.
You are shown an ESTIMATE at checkout.
- Final charge is based on weight and sometimes dimensions and is the greater of Standard Rate or actual postage/insurance, if warranted, and handling.
We refund excess shipping paid or contact you for additional funds.
International (usually 7-14 business days)
We cannot ship internationally Ashford Spinning Wheels, the Fairy Gnome House Building Kit and Eco Wool.
Countries We Can Ship To: Australia, Canada, China, Europe, Hong Kong, Israel, Japan, Mexico, New Zealand, South America, Thailand, and United Kingdom. Please contact us if your country is unavailable when checking out.
- Use PayPal for your payment method.
- Orders ship by the U.S. Postal Service.
You are shown an ESTIMATE at checkout.
- Final charge is based on weight and dimensions and will be the greater of our Standard Rate or actual postage/insurance cost + $5 for handling.
We refund excess shipping paid or contact your for additional funds.
Packages weighing 4 pounds or more must ship by International Priority Mail and could cost more than DOUBLE the estimate to ship.
You are responsible for any customs, duty, taxes or brokerage fees charged by your country upon entrance. We cannot mark your package "Gift" or value the order at less than what you paid as that is illegal.
Delivery time can be longer during the holidays or if delayed in customs. Please allow up to 4 weeks. For package information click on the tracking number link emailed upon shipment or contact your local postal service with that number.
FREE IN-STORE PICKUP
Practically everything in our brick and mortar is on our website! When we cannot accommodate shoppers and our store is closed this is the way to get what you need locally and avoid paying shipping or handling charges.
Order and prepay online.
Select "IN-STORE PICKUP" for your Shipping Method
We'll email you when your order is ready, usually in 1-2 business days unless we are closed for vacation. See the Customer Service page for closure days.
If you prefer, you may order by phone during Customer Service hours.
If you have a PO Box, please enter both that and your complete physical address in the shipping address section to ensure delivery. Avoid delays and surcharges, by providing a correct and complete shipping address including apartment, suite, or floor number.
Special Shipping Requests Void Insurance
Please know a special delivery request written on your package voids the insurance and if it goes missing, even if it was scanned delivered, the carrier will not refund or replace the order. You assume liability for non-delivery when you request the package be left at a specific location, asking the carrier to not ring the bell or otherwise requesting the carrier deviate from their normal course of action.
Address Correction Fee and Reships
We must pass on to you any address correction costs, reships or return shipping costs resulting from an incorrect or incomplete shipping address. Our couriers will not call you if they are unable to deliver your package. They rely on you to stay on top of any irregularities. We recommend you track your package's progress via the information contained in your shipping confirmation email.
We do not refund shipping on cancelled returned orders. Your merchandise refund may be reduced by the actual shipping costs.
Please take time to verify the accuracy of the address and enter the information carefully to avoid address correction costs charged by our couriers.
Recycled Shipping Materials
Your order might come in a clean recycled box. We also recycle other shipping materials including biodegradable or Styrofoam packing peanuts. Please leave us a note on your order if you prefer we not ship your order with the Styrofoam variety. Please reuse or recycle materials received in your order. Packing peanuts can be donated to your local shipping or UPS store.
Order Delivery Problems
When tracking information says your package was delivered but you cannot find it the first thing we suggest is to look thoroughly. Check the garage, porch, bushes and fences. Speak with each household member, your neighbors and building manager if you have one. If your package does not turn up then please follow the instructions below.
Call, or better yet visit, your local post office with the tracking number and ask to speak with the POSTMASTER. The postmaster will check with the carrier as to where the package might have been left. Search Google for the local phone number for your post office. Calling the 800 number for USPS is not as effective and not recommended.
It is best to contact your postmaster as soon as you are aware of a delivery issue. The carrier may have a harder time recalling the delivery the longer you wait.
Contact UPS at 800-742-5877 and they will initiate an investigation.
RETURNS & EXCHANGES
We want you to be happy with your purchase! If for any reason you are not you may return most items within 30 days for a full refund (less any promotional discounts and shipping charges). After 30 days and up to 90 days we issue store credit.
If an item arrives damaged, please contact us promptly so we can arrange for a replacement. We will pay for the return postage of damaged or defective items.
To exchange an item, please contact us within 30 days. Ship your package insured and with tracking; include your invoice and we will apply a credit towards a new item. You may exchange for a different size, color or item or exchange a component of a doll making kit.
Please call or email with any questions about our products prior to placing your order. If color is critical, sample swatches of most felt and fabric can be purchased.
Please note, some items cannot be returned or are subject to a 15% restocking fee (see below).
Returns are only accepted in original and unopened condition.
- Pack the item with care to prevent damage in shipment, cushioning the corners of books, etc.
- Include a copy of the sales receipt and a note with the reason for your return.
- Ship promptly to the address below via USPS, UPS or FedEx with tracking and insurance.
A Child's Dream, 214 Cedar St. Ste. A, Sandpoint, ID 83864
WE RECOMMEND ALL SHIPMENTS BE INSURED FOR FULL VALUE OF CONTENTS.
A CHILD'S DREAM IS NOT RESPONSIBLE FOR UNINSURED PACKAGES.
We cannot accept returns of sale items, opened or used items, CDs and wind instruments, doll making kits, merchandise that has absorbed smoke or odors of any kind or anything not in its original packaging and in new condition. Goods classified as non-returnables are non-refundable.
Please order carefully and order color samples in advance if color is critical. A 15% restocking fee may be applied to most felt (Holland, Premium, 3mm), all cut fabric (includes inner head tubing) and weighed fiber (includes Eco Wool).
Hope we answered any questions you might have but if not, please call us at (800) 359-2906 or email. We're here to help!