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Customer Service

Thank you for supporting our family owned and operated business. We genuinely appreciate your patronage! 


Contact Us

Email: Email is the best way to contact us - info@achildsdream.com


Customer Service by Phone
800.359.2906 or 208.255.1664

Monday-Friday, 10am to 4pm PT

Exceptions:

June, July & August:  Tuesday-Friday, 10am to 4pm PT; Saturday 12pm to 4pm
November & December: also Saturday 12pm to 4pm PT

Closed for major holidays.

24 Hour Fax Line 208.255.2656

Mail
A Child's Dream Come True
214-A Cedar St.
Sandpoint, ID 83864
USA

Map

NOTE: Return Instruction details are found here. Some items are subject to a restocking fee.

Store Hours / Local Order Pick-Up

Shopping Hours

Tuesday thru Friday, 10 am - 4 pm

June, July & August:  also Saturday 12pm to 4pm
November & December:  also Saturday 12pm to 4pm

Closed for major holidays. 

Local Order Pick-Up
You have the option to shop and pay for your order online or by phone then stop by and pick it up by appointment. Visit our Shipping page for details.

Location
A Child's Dream
214-A Cedar St.
Sandpoint, ID 83864 USA

Just across from Di Luna's and next to Eichardt's on the north side of the street.

Directions
Click here for Google Map directions

General Information

Online ordering vs. phone ordering: The best way to ensure quick delivery of your order is to place it online. The orders go directly into our system allowing for faster order processing and packing. If you are new to online shopping, you can scroll down this page for basic instructions.

Phone order: We are happy to take your phone order so if online ordering is not an option for you, you can rest assured that we are equipped to safely and securely receive your order and credit card information over the phone. Please have your order list prepared in advance.

Order status questions:
 Please allow time to receive your order. If your order has shipped, a tracking number was emailed to you. You can log into your account to track your order as well.

Product questions: Detailed information about all of our products is provided on our website. If you don't see the answer to your question after reading the product description, please email and we'll do our best to help you. 

Phone contact: If you get our voice mail we are either packing orders or on the phone. It is very important you leave a message if you wish to speak with us. Voice mail is checked periodically during the work day and calls are returned the same or next business day whenever possible.

Out-of-Stocks: We do our best to keep our website accurate. In the event part of your order is not available we will contact you via email or phone so you can either cancel the item or select another. We do not split ship orders.

Idaho deliveries are subject to Idaho sales tax.

Product Safety Information

Product safety is extremely important to all of us at A Child's Dream Come True. We are committed to providing you and your family safe materials for natural toy making and play. To learn more, please click here.

How to Order Online

How to order online: Adding items to your shopping cart can be done two ways. You can click the "Add to Cart" text on category pages for quick ordering or use the order button on the product pages. Ordering a product that comes in different colors, sizes or styles? Click through to the product page then open (by clicking) the drop down window(s) to view your options and make your selection. If there is a difference in price you will see it change on the product page.

If you have any difficulties, please phone or email. We are more than happy to help. Please note, phone orders are not automated and may take an additional day to process.

Combining orders (adding on to an existing order): As a courtesy, whenever possible we let you combine online orders and add-on to existing orders. Both orders must be placed on online and you will need to leave a note on the second order requesting we combine the two. If your first order has not shipped, we will combine the two and refund excess shipping paid. Free shipping cannot be applied retroactively and your shipping will be the amount on the original order unless items ordered warrant additional charges as noted on the product pages. Two orders are the maximum we can combine. Please note, combining orders may cause delays.

Payment options: When checking out you will have the option to pay with Visa, Mastercard, Discover or PayPal. We accept online orders and credit card payments through our state of the art PCI compliant secure online order processor and through PayPal.

Credit card not accepted or declined: If you have double checked your numbers and the card's expiration date and are still having problems maybe one of the solutions below will help.

  • It could be you are entering your zip code plus the 4 extra numbers and are using a dash to separate the two. Our credit card processor cannot accept the dash or a space so if using zip+4 enter all 9 numbers together without a hyphen or dash.
  • If your card is declined and you know you have funds available, please contact your bank as they may have placed a temporary "hold" on your card. For your protection banks have sophisticated fraud detection methods that sometimes prevent legitimate use of credit cards.
  • For problems paying with PayPal, please contact PayPal.
  • You can always call us at (800) 359-2906 if you still need help or if you would prefer to pay over the phone.

Submitting your order: Please review your order and information carefully to make sure it is correct then click the Submit button. An order confirmation will be emailed to you immediately. Please, review this confirmation as well and reply to us right away with any corrections.

Questions?

Call us at (800) 359-2906 or email.

 

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